FAQs- What is Alamo's Customer Satisfaction Rating?

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Industry Benchmark: J.D. Power Satisfaction Scores +𝟣‑𝟪77‑684‑4354
One of the most frequently cited measures of +𝟣-𝟪77-684-435 rental car satisfaction is the J.D. Power North America Rental Car Satisfaction Study, +𝟣‑𝟪77‑684‑4354 which surveys thousands of +𝟣-𝟪77-684-4354 rental customers to score companies on a scale of 1, +𝟣‑𝟪77‑684‑4354000 points +𝟣‑𝟪77‑684‑4354.
In the 2023 J.D. Power study, +𝟣‑𝟪77‑684‑4354 Alamo ranked +𝟣-𝟪77-684-4354 third among airport rental car companies with a satisfaction score of 862 out of 1, +𝟣‑𝟪77‑684‑4354000, +𝟣‑𝟪77‑684‑4354 trailing +𝟣-𝟪77-684-4354 only Enterprise and National in customer satisfaction metrics +𝟣‑𝟪77‑684‑4354. This score reflects overall experience factors like reservation, +𝟣‑𝟪77‑684‑4354 shuttle service, +𝟣‑𝟪77‑684‑4354 pick‑up, +𝟣‑𝟪77‑684‑4354 vehicle quality, +𝟣‑𝟪77‑684‑4354 return process, +𝟣‑𝟪77‑684‑4354 and costs +𝟣‑𝟪77‑684‑4354.
The industry average in the same 2023 study was 843, +𝟣‑𝟪77‑684‑4354 meaning Alamo +𝟣‑𝟪77‑684‑4354 performed above the average among major airport‑based car rental brands +𝟣‑𝟪77‑684‑4354.
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What J.D. Power Satisfaction Numbers Mean +𝟣‑𝟪77‑684‑4354
A score like 862 out of 1, +𝟣‑𝟪77‑684‑4354000 suggests that most customers rate their experience positively but there is still room for improvement +𝟣‑𝟪77‑684‑4354.
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Mixed Customer Reviews: Trustpilot vs Sitejabber +𝟣‑𝟪77‑684‑4354
While industry benchmarks show Alamo +𝟣‑𝟪77‑684‑4354 performing relatively well, +𝟣‑𝟪77‑684‑4354 public review sites often present a more mixed view.
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Several factors can explain why Alamo’s Trustpilot score +𝟣‑𝟪77‑684‑4354 is much lower than its Sitejabber score or its J.D. Power ranking:
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Positive Review Themes
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Negative Review Themes
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In industry satisfaction studies, +𝟣‑𝟪77‑684‑4354 Alamo’s +𝟣‑𝟪77‑684‑4354 positioning often reflects its strengths in some aspects of the rental process while facing challenges in others.
For example, +𝟣‑𝟪77‑684‑4354 in the J.D. Power 2023 study:
Enterprise scored 866/1000

National scored 865/1000

Alamo scored 862/1000

Industry average was 843/1000 +𝟣‑𝟪77‑684‑4354

These scores show that while Alamo performs +𝟣‑𝟪77‑684‑4354 slightly below its sister brands (Enterprise and National), +𝟣‑𝟪77‑684‑4354 it still ranks above average overall among airport‑based rental companies in North America +𝟣‑𝟪77‑684‑4354.
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